Customer Help

FAQ

Most frequent questions and answers
  • If you order from our online catalogue, the minimum order is 25 items (prices are listed online). We offer some customization options according to the wish of customers, please check each product.
  • If you order out of our catalogue (customer formula), there is minimum MOQ of 1000 CHF.  
  • If we develop a new formula from scratch, there is extra R&D fees between 250 – 2500 CHF for formulation research. Then, for future orders, the MOQ is 250 CHF.
  • Please note that our manufacturing specialization is natural skincare, biocosmetics hygiene and phytohealthcare.

We make a first sample for you using your formula or we develop a new formula for you. If you like the samples, then we manufacture for you small batches, then larger batches.

Yes, you can order any sample or product from our catalogue, after placing your order online, you will receive a confirmation of your order. 

Yes, you can order any sample from our catalogue. You can order your samples online from our catalogue or by sending us an email using the contact form.

Depends on the volume of your order and the formula, delivery time is approximatively between 2-8 weeks.

No, unfortunately, we do not organise any visit any more. We are a small team and we focus on working to deliver the orders. 

We deliver with our standards basic containers.  You might send us your containers with labels, and we fill them up.

Yes, we offer packaging and conditionning services. Please visit packaging services page located at the menu. 

Your order is shipped to you from our location in Vevey to any place you would like using any transporter you would like (Fedex, DHL, etc.).   

You can contact Eptes Natura team using the form in the contact page. We will reply to you as quickly as possible. 

Orders & Payments

General Information

Payment

You can make the payment by bank transfer or online on our webshop. Payment when ordering online can be made using Visa, American Express, Master Card and Paypal through a secure encrypted system. After the payment transaction, the buyer will receive a receipt of his payment which will also include the order number.  Our payment system is secure and encrypted.

Private information collected on buyers’ credit cards is treated with a high level of confidentiality during transactions and does not remain in our systems and servers after payment transactions are completed.

Private Label & White Label selling conditions

Please check our terms, selling conditions and general agreements

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