Customer Help

FAQ

Most frequent questions and answers

Since 2024, we do have a minium order of 50 items. 

We make a first sample for you using your formula or we develop a new formula for you. If you like the samples, then we manufacture for you small batches, then larger batches.

Yes, you can order any sample or product from our catalogue, after placing your order online, you will receive a confirmation of your order. 

Depends on the volume of your order and the formula, delivery time is approximatively between 2-4 months

No, unfortunately, we do not organise any visit any more. We are a small team and we focus on working to deliver the orders. 

We have two prices, shipping with our containers or with your containers labeled. You might send us your containers with labels, and we fill them up.

No, we do not make the labels. We send you the products without labels. You will need to add your labels and logo. But we send you the information regarding labelling and list of ingredients. 

Your order is shipped to you from our location in Vevey to any place you would like using any transporter you would like (Fedex, DHL, etc.). Shipping is organised by you and at your charges and it depends on your country.  

You can contact Eptes Natura team using the form in the contact page. We will reply to you as quickly as possible. 

Orders & Payments

General Information

Payment

Payment when ordering online can be made using American Express, Master Card, Paypal, Visa and Diners Club through a secure encrypted system. After the payment transaction, the buyer will receive a receipt of his payment which will also include the order number.  Our payment system is secure and encrypted.

Private information collected on buyers’ credit cards is treated with a high level of confidentiality during transactions and does not remain in our systems and servers after payment transactions are completed.

Private Label & White Label selling conditions

Please check our terms, selling conditions and general agreements

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