Customer Help


Most frequent questions and answers

We create formulations, we manufacture under white and private lavel and deliver skincare / hygienic care, cosmetics products.

Yes, we can help you and assist you to build your cosmetic or skincare brand and products, step by step.   

You can contact Eptes Natura team using the form in the contact page. We will send you information as quickly as possible. 

We deliver private & white label manufactured products to all countries according to local legislations.

All plants that we include in our products are  originated from Switzerland unless otherwise stated. 

Yes, you can order any sample from our catalogue. 

The delivery time can be fast but it depends on the orders and workload.

Samples from our catalogue cost 12 -18 EUR/ Unit + shipping and handling costs.  

Shipping costs depend on the number of samples and the country of delivery. 

Orders & Payments

General Information


Payment when ordering online can be made using American Express, Master Card, Paypal, Visa and Diners Club through a secure encrypted system. After the payment transaction, the buyer will receive a receipt of his payment which will also include the order number.  Our payment system is secure and encrypted.

Private information collected on buyers’ credit cards is treated with a high level of confidentiality during transactions and does not remain in our systems and servers after payment transactions are completed.

Private Label & White Label selling conditions

Please contact us we will send you our selling conditions and general agreements. 

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