Customer Help


Most frequent questions and answers

Eptes Natura delivers to all countries according to local legislations in each country.

The delivery time can be fast but it depends on the order and stock for Europe, Asia Pacific and the United States, Canada and Latin America.

You can contact Eptes Natura team using the form in the contact page. We will send you information as quickly as possible. 

Once your order is shipped, we will give you DHL or Fedex tracking number which will allow you to track your order until delivery.

All plants that we include in our products are  originated from Switzerland. 

Yes for some sample products. Please see section return of goods agreement for more information.

Delivery is free of charge from an order over 100 EUR from our catalogue.  

Orders & Payments

General Information


Payment when ordering online can be made using American Express, Master Card, Paypal, Visa and Diners Club through a secure encrypted system. After the payment transaction, the buyer will receive a receipt of his payment which will also include the order number.  Our payment system is secure and encrypted.

Private information collected on buyers’ credit cards is treated with a high level of confidentiality during transactions and does not remain in our systems and servers after payment transactions are completed.

Return of goods

In case of insufficient quality of a product, only its value will be replaced or refunded. Any return for exchange or other reason(s) must be reported by email using the contact page. Standard items that are unsuitable or ordered by mistake are returned within 7 days from the date of shipment, subject to the following conditions:

  • The seller will only replace, or credit goods delivered in error or obviously defective.
  • All returned merchandise must contain the original description in good condition, as well as the original packaging.
  • Items with damaged packaging or that bears inscriptions, labels or other markings will not be returned, credited or exchanged.
  • Used or damaged items will not be returned, credited or exchanged.

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