Customer Help

FAQ

Most frequent questions and answers

We create formulations, we manufacture and deliver skincare / hygienic care, medical care products for our customers based on Swiss alpine medicinal plants.

Yes, we will help you and assist you to build your cosmetic or hygienic brand, step by step.   

You can contact Eptes Natura team using the form in the contact page. We will send you information as quickly as possible. 

Eptes Natura delivers private & white label to all countries according to local legislations.

All plants that we include in our products are  originated from Switzerland. 

Yes, you can order any sample from our catalogue. 

The delivery time can be fast but it depends on the order and workload.

Samples from our catalogue cost 18 EUR/ Unit + shipping and handling costs.  

Delivery is free of charge from an order over 100 EUR from our catalogue.  

Orders & Payments

General Information

Payment

Payment when ordering online can be made using American Express, Master Card, Paypal, Visa and Diners Club through a secure encrypted system. After the payment transaction, the buyer will receive a receipt of his payment which will also include the order number.  Our payment system is secure and encrypted.

Private information collected on buyers’ credit cards is treated with a high level of confidentiality during transactions and does not remain in our systems and servers after payment transactions are completed.

Private Label & White Label selling conditions

Please contact us we will send you our selling conditions and general agreements. 

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