Customer Help
FAQ
Most frequent questions and answers
- Sample is available and MOQ is 10.
We create initial samples based on your requirements. Once approved, you may place a small trial order of 10 units (without labeling). After validation, you can proceed with a minimum small-batch order of 100 units, including labeling. At this stage, you may also proceed with laboratory testing and PIF preparation.
Yes, you can order any product from our catalogue, after placing your order online, you will receive a confirmation of your order.
Yes, you can order samples online from our catalogue when available.
Depends on the volume of your order and the formula, delivery time is approximatively between 2-8 weeks but can be longer depending on workload.
We supply products in our standard basic containers, without labels, for samples and orders of 10 units. From 100 units onward, labeling is included in the price. Alternatively, you may provide your own containers and labels, and we will handle the filling.
Your order is shipped to you from our location to any place you would like. Delivery cost is indicated when you place your order.
You can contact our team using the form in the contact page. We will reply to you as quickly as possible.
Orders & Payments
General Information
Payment
You can make the payment by bank transfer or online on our webshop. Payment when ordering online can be made using Visa, American Express, Master Card and Paypal through a secure encrypted system. After the payment transaction, the buyer will receive a receipt of his payment which will also include the order number. Our payment system is secure and encrypted.
Private information collected on buyers’ credit cards is treated with a high level of confidentiality during transactions and does not remain in our systems and servers after payment transactions are completed.
Private Label & White Label selling conditions
Please check our terms, selling conditions and general agreements.