Privacy, Terms and Conditions of Eptes Natura

General Conditions of Sales and Delivery, Eptes Sàrl Vevey, Switzerland

General provisions

Eptes Sàrl based in Vevey Switzerland (hereinafter referred to as the seller) offers products and services that are available through its website Any interested individual, company or organization (hereinafter referred to as buyer) may purchase and order products and services by email or through the online shop of the seller. These general regulations apply to all buyers. The list of products and services are published in a printed catalogue or online by the seller and can be modified at his initiative any time. The following terms of the General Conditions of Sales and Delivery shall apply in relations to business with individuals, entrepreneurs, corporations and companies. The seller supplies and deliver entrepreneurs, companies, corporations and consumers.

1 – Validity of our General Conditions of Sales

1.1 Application

These General Conditions of Sales and Delivery have an exclusive validity. They apply to all future orders, even if they are not referred again.

1.2 Validity of the Present Terms

Terms and conditions of the buyer contrary to our General Conditions of Sales and Delivery are only valid if we have expressly approved their validity in written form.

The buyer recognizes our present General Conditions of Sales and Delivery, even if an order is executed without any express reservation in knowledge of the general conditions of business of the buyer which are contrary to the present General Conditions.

2 – Sale and conclusion of the Contract

2.1 Validity of the Offers

The buyer might request a formal written offer by email any time before ordering. Unless otherwise agreed, our offers are valid for 30 days from their date of issue. To be applicable, the number and the conditions of the offer must be imperatively recalled at the time of the order (N ° of the offer or in ref.).

2.2 Deviations from specifications

We reserve the right to make minor commercially acceptable changes and reasonable discrepancies in the merchandise or in the design of the product delivered, in relation to the specifications contained in our offers.

2.3 Prices

Our prices are valid for each order and it is indicated without VAT and might be subject to change. All prices indicated in the seller offers, catalogues or in the online Shop are not up to date and are not legally binding. They may vary and do not include shipping costs. Only the price confirmed directly by email, in an offer or by accepting the online order will be valid.

2.4 Online Order

Our online Shop gives the possibility to the buyer to purchase online and to make payments using a selection type of credit cards or Paypal. When ordering online a product, the purchase order of buyers become binding as soon as they click on the final ordering button in the final step of the online shopping process. The non-binding confirmation email of the order that will be generated immediately and sent to the buyer does not constitute at this stage a confirmation of the order. Only, after checking the stock and the delivery conditions, the seller will send a confirmation email of the acceptance of the order which include the order number.

2.5 Email Order

Ordering by email is possible by sending an email to The non-binding confirmation email of the order that will be generated immediately and sent to the buyer does not constitute at this stage a confirmation of the order. Only, after checking the stock and delivery conditions, the seller will send a confirmation email of the acceptance of the order which include the order number.

2.6 Payment when ordering by email

The payment period is indicated in the invoice. Payment could be due at the order, before delivery or after the delivery. Deductions, discounts or special offers are only permitted if they have been agreed in writing or expressly indicated on the invoice. Payment terms and deadlines are to be respected.

2.7 Payment default

In case of late payment, the seller might suspend the execution of orders in progress without prejudice, and apply penalties for delay at the rate of 5%. The goods delivered shall remain the property of the seller until full payment of the goods and related costs.

2.8 Payment when ordering online

The Payment is due at the online order and can be done by using American Express, Master Card, Paypal, Visa and Diners Club through a secure encrypted system. After the payment transaction, the buyer will receive a receipt of his payment that include also order number. The seller reserved the right to exclude certain transactions without any justification. Furthermore, the seller reserves the right to cancel a transaction already accepted if it is found that the product can not be delivered or that accepted transaction has been granted on the basis of inaccurate or misleading information, or if any other conditions of payment that have not been met.

3 – White Label & Private Label Contracts

Please refer to the special agreement for white label and private label that can be sent to the buyer any time upon request or included in the offer. 

4 – Private Information

In accordance with Swiss data protection law, the seller guarantees the protection of private data collected from the buyer during the purchasing transaction. The seller never trades or transmits any private buyer information to third parties unless we are obliged by law or we have to use them to protect our safety or rights. Private information collected from buyer Credit Cards are treated with high level of confidentiality during transactions and does not remain in our systems and servers after payment transactions are terminated.

5 – Limitation of Liability for Samples from our Catalogue

Our responsibility is limited to the quality of our products. In case of insufficient quality of a product, only its value will be replaced. The seller disclaims all responsibility for the consequences in the case of defective goods. The seller excludes all liability and right of recourse for any damage, due to negligence, non-compliance with instructions for use, storage conditions or other non-conforming and inappropriate use of a product resulting in a damage to health or to propriety or to a third party. The seller declines any responsibility for the damage resulting from any direct or indirect activity of the buyer in relation with our sample products. Any buyer is liable for damages caused by their employees, agents or auxiliaries and in particular within the meaning of Article 101 of the Swiss Code of Obligations. The seller disclaims any liability for the consequences of the environment, neighbourhood or conditions arising from the use of products of the seller.

6 – Validity of the Contract

These general terms and conditions are valid from 01.10.2018 and replace all previous directives and provisions.

7 – Applicable law and jurisdiction

Swiss law only is applicable and governs these present regulations. The invalidity of any provision of these present regulations shall not invalidate the entirety thereof. In case of dispute, the exclusive place of jurisdiction is the court of Vevey. Mandatory jurisdictions provided by law remain reserved. Only the French version of these present regulations shall prevail and can be requested from the seller any time.

Vevey, October 1st, 2018
Eptes Sàrl
Case postale 381
CH-1800 Vevey

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